As part of the network of Community Action Agencies nationwide, Tri-County CAP follows the model of Results Oriented Management Accountability (ROMA) that is mandated through the Community Services Block Grant (CSBG). ROMA is a stringent model of outcome measurement for programs and services that are offered by Community Action Agencies. The model begins with community assessment, incorporates strategic planning to include needs identified by the assessment, and finishes with the measurement of program results to determine if the desired outcomes were achieved. In preparation to fully implement ROMA across the agency, two TCCAP staff members received National Certification as ROMA Implementers. TCCAP is also working with New Hampshire Listens and The Carsey Institute to assist in the data collection process.

The results of the Community Needs Assessment (CNA) will inform the agency’s future strategic planning and serve as a guide to better understand and address the needs of the communities we serve. Customers, Staff, and Community Stakeholders are invited to partner with us in this process. Please follow the links at the bottom of this article, or on our website, to fill out an anonymous survey.

This project is funded, in part, through the Regional Performance and Innovation Consortia (RPIC), whose goal is to expand the existing Community Service Block Grant (CSBG) Training and Technical Assistance Network. The Neil & Louise Tillotson Fund, through the New Hampshire Charitable Foundation, is supporting the assessment process specifically in Coös County.

TCCAP Customer Satisfaction Survey ONLINE:

TCCAP Stakeholder Survey ONLINE: